Terms of service

Terms of Service

These terms govern RiverPen projects unless a signed proposal, statement of work, or master services agreement provides otherwise.

Scope and acceptance

  • A project begins only after the client accepts a written quote, proposal, statement of work, or service order.
  • Payment of a deposit or invoice constitutes acceptance of the commercial terms for that project.
  • Any request outside the approved scope must be confirmed in writing before work continues.

Fees and payment

  • Prices are valid for the period stated in the quote or proposal.
  • Deposits, milestone payments, and final balances are due on the dates stated in the invoice or contract.
  • Late payment may suspend work, delay delivery, or attract a late charge where permitted by law and contract.
  • Taxes, withholding obligations, bank charges, and transfer fees remain the client's responsibility unless agreed otherwise in writing.

Delivery and revisions

  • Delivery is made on the agreed schedule where possible, subject to approvals, content delivery, and third-party dependencies.
  • Revisions are included only to the extent stated in the proposal or quote.
  • Delays caused by late client feedback, incomplete materials, or scope changes will extend the timeline accordingly.

Intellectual property

  • RiverPen retains ownership of pre-existing tools, code, templates, methods, and know-how.
  • Upon full payment, the client receives the ownership or licence position stated in the signed contract for the final custom deliverables.
  • Third-party software, fonts, stock assets, and plugins remain subject to their own licence terms.

Warranty and liability

  • Unless a signed contract provides otherwise, RiverPen provides a limited technical warranty for defects directly caused by the delivered work.
  • Specific sales, rankings, revenue, or business outcomes are not guaranteed.
  • To the extent allowed by law, liability for a project is capped at the amount paid for that project, and indirect losses are excluded.

Termination

  • Either party may terminate in accordance with the signed contract or, absent a contractual procedure, by reasonable written notice.
  • Upon termination, the client remains liable for work completed, approved, or materially delivered up to the termination date.
  • If work is suspended due to non-response or non-payment, RiverPen may withhold further delivery until the issue is resolved.

Effective date: August 24, 2025